The Total Economic Impact™ Of Salesforce Service Cloud

Discover how global enterprises are transforming customer service and achieving massive ROI with Salesforce Service Cloud.

A new Forrester study reveals that companies using Service Cloud realized a 125% ROI and saved $12.4M in just three years. By unifying service tools, deflecting 50% of calls to digital channels, and reducing agent turnover by 40%, Service Cloud empowered teams to deliver seamless, personalized customer experiences.

Key benefits:

• $5.3M saved through digital case deflection
• 770 seasonal hires avoided
• Faster agent onboarding & higher retention
• $3M in legacy tech savings

Whether you're scaling support or modernizing CX, this TEI study offers a proven roadmap to efficiency and impact.