Elevate Your Manufacturing Operations with Asset-Centric Service

Manufacturers today face increasing pressure to deliver exceptional service while maximizing asset performance. An asset-centric approach helps businesses unify customer and asset data to proactively manage maintenance, improve operational efficiency, and unlock new revenue opportunities.

• Asset-Centric Service: Integrates CRM and asset data to provide a complete view of asset lifecycles, service events, warranty claims, and entitlements.
• Proactive & Predictive Maintenance: Connected assets and IoT telemetry enable early detection of issues, automated work order creation, and scheduling of service interventions.
• AI-Driven Insights: Autonomous AI agents and analytics provide prescriptive recommendations, optimize field service operations, and identify revenue opportunities.
• Field Service Optimization: Technicians receive real-time data, accurate work orders, parts availability, and predictive maintenance suggestions to improve fix rates and response times.
• Revenue Growth & Efficiency: Service campaigns, extended warranties, and subscriptions increase revenue, while integrated data and automation reduce downtime and operational inefficiencies.

Salesforce’s asset-centric solutions, including Data Cloud, MuleSoft, Asset Service Lifecycle Management, Connected Assets, and Field Service, enable manufacturers to unify data, implement predictive maintenance, and deliver smarter, faster service experiences that enhance customer satisfaction and drive business growth.