21st-century shared services for the public sector

Shared services have long been a strategy for local governments to drive cost savings and improve operations. Today, a new wave of citizen-centric, tech-enabled shared services is transforming the landscape.

In the face of challenges like shrinking budgets, rising demands, and rapid tech changes, modern shared service models are offering crucial solutions.

Key benefits include:

• Enhanced Citizen Experience: Faster response times and improved service channels to meet the expectations of a digital-savvy population.
• Collaborative Innovation: Pooling resources to tackle complex challenges like cybersecurity and sustainability.
• Operational Efficiency: Streamlining processes, eliminating redundancies, and improving response times, ultimately saving costs.

For instance, South Wales and Gwent Council have embraced shared services to improve accessibility and engagement.

Unit4’s flexible, cloud-based solutions enable local governments to adapt seamlessly, scale initiatives, and respond to changing needs.

Let’s discuss how we can help you unlock the full potential of shared services.